How We Think About Process Improvement
Red Leaf uses a systemic, objective method to help organizations strengthen their systems, processes, governance, and capabilities behind the important work they perform. These are the things we believe lay the foundation for lasting change that aligns with your strategic goals:
Clarity before prescription.
The right answer should emerge from the problem. The problem should not be reshaped to fit a preferred answer.
Frameworks serve outcomes.
We take an objective approach to each client, and use the practices that fit the work, the risk, and the outcomes the organization needs.
Evidence before assumption.
We look beyond what a system, process, or product/service is supposed to do and learn what is actually happening.
Improvement should survive the engagement.
Good consulting should leave the organization stronger than it found it.
How Our Engagements Work
Our DADS (Diagnose, Align, Deliver, Sustain) framework allows us to ramp up quickly with our clients to discover what’s happening, establish a plan for improvement, and create a plan for long-term success.
01
Diagnose
We find out what’s actually getting in the way of progress. Through collaboration with our client, we get to understand the situation, identify root causes, and establish a baseline.
02
Align
We get the right people focused on the right priorities and come to an agreement on the scope, responsibilities, and outcomes. Then we get to work.
03
Deliver
We put practical improvements, systems, controls, or capabilities into operation. We help teams execute, remove obstacles, and measure what changes.
04
Sustain
While creating a culture of continuous improvement, we help make the improvements stick. We work with our client to enable ownership amongst staff, instill healthy work habits, and create a feedback loop to help strengthen and improve the work.
Experience across the systems that shape execution
Organizations don’t experience portfolio management, process improvement, technology modernization, organizational change, governance, or quality as isolated disciplines. These capabilities converge within the business; every decision creates ripple effects across the organization and has downstream effects. As priorities, processes, people, and technologies evolve, their interactions shape outcomes that cannot be fully predicted in advance. Success depends not on optimizing individual functions, but on understanding and managing the connections between them and establishing systems that work together seamlessly.
Red Leaf Consulting brings together the right expertise required for each engagement. In addition to our core capabilities, we draw on a trusted network of experienced professionals and specialists when additional perspective, capacity, or domain expertise can create greater value for our clients.
Staff
Jon Delmendo PMP, LSBB, PSMII, Prosci
Principal Consultant, Founder
Outside of work, Jon enjoys the timeless tradition of writing bios about himself in the third person. He loves gathering family and friends for game nights, slowly exploring the mountains of the Pacific Northwest with creaking knees, and getting out on Lake Washington whenever there’s enough sun shining to paddle board or snorkel (so like 3x a year).
Musically, he dabbles in guitar, bass, and percussion with far more passion than precision; his playing has been described as “enthusiastically mediocre.” Jon is also an avid movie fan, comedy enthusiast, and concertgoer who believes there’s almost always room for one more live show on the calendar.